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Altubel's response to COVID-19: Special CANCELLATION and BOOKING Policy
UPDATED NEWS 29/4/20
The current situation has shown us all that at the end of the day, our health is our most precious asset. If you are combating this virus on the front line, we send you our best wishes and strength, and echo the motto that if we all work together "everything will be fine". We believe so.
We're writing to update our customers on what we're doing so that you can enjoy a holiday right now in the apartments we manage in Peñiscola.
There are three possible cases:
1. If you have a confirmed booking (you have made the booking and the down payment) but you will not be able to come to Peñíscola due to travel restrictions or do not agree with the exceptional measures that we have decided to put in place, please rest assured: our company will refund all down payments in full.
2.If you have a confirmed booking (you have made a down payment) and there are no current travel restrictions that would prevent you coming to Peñíscola, the cancellation policy should apply (see Terms and Conditions V). However, if the date of your booking is very soon, we advise you to wait until it is affected by the state of emergency, when we can refund 100%. Or, as an alternative we are offering two options that our own customers have proposed and that also help us to ensure business as usual:
2(a). You can change your booking to later in the 2020 season (i.e. postpone your booking). Naturally this is subject to availability, but all we need to do is change your current booking and apply your down payment to the new booking.
2(b). If you cannot change to different dates in the 2020 season, we can keep your down payment and apply it to a booking for 2021. ALTUBEL will maintain the same price for you and save the same apartment for equivalent dates (subject to signature of 2021 contracts with tenants). This is very similar to the pre-booking procedure we offer all our customers which allows you to put your name down on a booking for next year pending confirmation from the tenant that they will rent the apartment again (this applies to 95% of our bookings). If the apartment will not be available to rent in 2021, we will return your down payment or look for another one with the same or similar features and give you precedence over bookings made since.
We hugely appreciate you opting for either alternative as many of our customers are, and if over half do so, ALTUBEL will be able to continue operating normally after this exceptional situation.
3. You have not yet made a firm booking but would like to come this season. In this case, the procedure is as normal: if you are interested in an available apartment, send us a booking request. When we receive it we will send you instructions on how to confirm (down payment of 25% and remainder on arrival). Naturally, if things have not changed when the time comes, we will offer any of the options mentioned above.
Once again, we would like to send you all the best at this difficult time and we look forward to seeing you very soon in Peñiscola.
Open from Monday to Saturday from 9.00 am to 8.00 pm and on Sunday from 9.00 am to 2.00 pm
Telephone number 0034 964 48 98 29.
If you can not contact us within the schedule you can send an email to email@example.com