Terms and conditions
I. Booking process.
Our website automatically calculates availability and prices, so you can choose the apartment you want and make a booking request straight away (http://www.altubel.com/en/).
In high season, all arrivals and departures are on SATURDAYS.
When we receive your request and have checked availability and the apartment price, we will send you the documents and instructions to confirm your booking.
To confirm your booking, you must make a down payment of about 25% of the total amount of your booking. When you make the down payment your booking will be confirmed and we will send you an email containing all the booking details and receipt of the payment received. The remaining amount or difference must be paid when you are given the keys to the apartment or at the latest on the following day.
ALTUBEL reserves the right to request a deposit for apartment rental upon check-in, which is refunded on departure once we have checked that everything is ok.
II. Changes and alterations.
If you wish to extend your stay and we have availability, the latest prices will apply to the booking. Please notify ALTUBEL as soon as possible.
Once the booking is confirmed, no other changes or alterations will be accepted. Any changes or alterations will be deemed as a cancellation and ALTUBEL may charge the relevant cancellation fees.
III. Use of apartments.
Check-in to apartments is from 5pm on the first day of rental and departure is before 10am on the last day of rental.
When you arrive please go to ALTUBEL's office where you are required to give us: a photocopy of the national ID or passport for all guests over 16, the completed traveller's form, and the receipt of your down payment.
If you anticipate that you will arrive when the office is closed, please notify ALTUBEL in advance so that we can make alternative arrangements to give you the keys if possible.
There is a €50 supplement for handing over the keys in person and outside office hours. We are unable to hand over keys after midnight.
Alternatively, we have a key collection service using lock boxes outside ALTUBEL's office. This service is subject to availability and the cost will be added to the total booking price. When you leave you must drop off the keys at the office during office hours or post them in the office letterbox if the office is closed. In low season you can request a late check-out. Please ask us in advance about price and availability.
All of the apartments are equipped with standard kitchen appliances, but not a pressure cooker or toaster, among others. The price includes use of swimming pools and unless otherwise specified any other sports facilities that belong to the condominium, television, water, electricity, gas, maintenance fees, bed linen (which can be changed weekly at reception), cleaning before and after your stay, and VAT.
Towels are not included. Please tell us if you want to use our towel rental service when you make your booking. This service is subject to availability and the cost will be added to the total booking price.
The apartment description specifically states the facilities it includes, which may include a parking area, swimming pool and other services such as WiFi.
If you find that something is not working properly in the apartment or its facilities when you arrive, please contact ALTUBEL immediately.
If you have any queries when you arrive during your stay, reception and customer service at the ALTUBEL office will be pleased to help you. Outside office hours we have a 24-hour emergency telephone number. Please use this for emergencies only and whenever possible come to our office during office hours where we will help you personally.
The apartment capacity is stated in the description of each apartment. Under no circumstance must the apartment be occupied by more people than its maximum capacity (not including infants under 2 years who sleep in a cot). The age to be considered is the age on check-in to the apartment.
However, some apartments are large enough to accommodate cots or extra beds, upon request. You can request cots and extra beds when you make your booking (subject to availability). For more information about prices contact ALTUBEL.
Unless otherwise stated, no pets are allowed in the apartment other than those permitted by law. In the event this rule is broken, ALTUBEL reserves the right to cancel the booking and request that the occupant vacates the apartment immediately. The occupant shall be required to pay the full amount of the booking, regardless of the number of days that it has been used for, in addition to a cleaning fee.
You are responsible for any damage caused to the apartment, parking area and/or shared areas through negligent use. ALTUBEL accepts no liability for theft or burglary while the occupant is staying in the apartment, or for lost or forgotten items.
You agree to abide by the rules of the building, in particular not making noise at night. No parties of any kind must be held in the apartment.
You also agree to abide by ALTUBEL's instructions on use and maintenance, in addition to rules regarding noise, rubbish disposal, normal use of electricity, water, etc.
Failure to observe any of the above conditions may result in ALTUBEL asking you to vacate the apartment without a refund.
IV. Other services.
ALTUBEL offers additional services to give you the best holiday experience possible that you can request when you make your booking, including: out-of-office key collection (in person or using ALTUBEL's lock boxes at our office), late check-out in low season, towel rental, cot and extra bed hire, public parking passes, extra cleaning during your stay, tourist information, tour guides and tours, car rental and parking places, and looking after your luggage when you check out.
Please enquire about the price and availability of these services. These services are subject to availability and the cost will be added to the total booking price.
V. Cancellation policy.
The booking will be cancelled if you notify ALTUBEL of the cancellation before the agreed check-in date, or in the event of a no-show by 5pm on check-in day, unless you confirm that you are definitely arriving.
ALTUBEL reserves the right to charge a duly justified processing fee of up to €100 for all customer cancellations for whatever reason, including force majeure.
In addition, pursuant to the law in force, in all cases other than proven force majeure, ALTUBEL reserves the right to apply the following cancellation charges:
a) 10% of the down payment when the cancellation is made 30 days or more prior to the day of arrival.
b) 50% of the down payment when the cancellation is made between 7 and 30 days prior to the day of arrival
c) 100% if the booking is cancelled with less than 7 days notice and for no shows; or when the apartment has not been occupied within the agreed period.
If you have made a down payment we may retain it to cover the cancellation fees charged according to the above scale. We may also retain any justified processing fees.
No refunds can be given if you arrive at a later date or have to leave on an earlier date than you booked.
ALTUBEL will only accept cancellations made by e-mail (email@example.com) or fax ( 34 964 48 09 02).
To avoid any cancellation charges, ALTUBEL recommends that you take out cancellation insurance to cover any unforeseen events. Customers are responsible for making travel cancellation insurance claims to their insurance company.
In the event the apartment cannot be used due to unexpected causes that can be attributed to ALTUBEL, you may choose between: a) Taking another apartment with the same or superior features and category; or b) Compensation for an amount equal to twice the down payment made.
These conditions are applied under the Regional Government of Valencia DECREE 92/2009 of 3 July 2009, implementing the Regulation on Tourist Accommodation and Property Management Companies in the Autonomous Community of Valencia (Reglamento de Alojamientos Turísticos y Empresas Gestoras de la Comunidad Valenciana; and DECREE 19/1997 of 11 February 1997 of Regional Government of Valencia, implementing the system of tourist accommodation prices and bookings.
Office telephone: (3 lines):
0034 964 48 98 29
Customer service hours:
MONDAY TO FRIDAY 9.30 - 13.30 and 16.00 - 19.00
SATURDAY 9.00 - 14.00 and 16.00 - 20.00
SUNDAY 9.30 - 13.30