You can book with us online (https://www.altubel.com/en/) where you can see our availability and prices in real time, and request the apartment you most like.

When we receive your request, our team will check everything and email you instructions to confirm the booking, including the amount of the down payment (usually 25% of the total), and bank details for the transfer.

You can also get in touch using our contact form, phone (+34 964 48 98 29), WhatsApp (+34 686 01 00 43) or by sending an email to booking@altubel.com.

In high season, the minimum stay is 7 nights. Check-in and check-out are usually on Saturday, although in some apartment complexes it is on Friday or Monday. We will give you that information when you book.

Outside of high season, you can book for a minimum of 3 nights and choose your check-in and check-out dates.

When we receive a booking request, our booking team will check the availability and price of the apartment. If everything is in order, we will email you the documents needed and instructions to confirm the booking.

To confirm the booking, a down payment of about 25% is payable. As soon as we receive that, we will send you the definitive confirmation by email with all other information and the payment receipt.

The remaining amount is payable when we give you the keys or by the following day at the latest.

If you wish to extend your booking, you can do so provided we have availability and according to the price in effect at that time. We recommend you let us know as soon as possible.

Once the booking is confirmed, no other changes can be made. All other changes will be seen as a cancellation and may be subject to the cancellation charges set out in our policy.

You can check in from 5pm to 8pm on the first day of your booking.

We ask you not to arrive any earlier as we need time to clean and get the apartment ready for you.

The apartment must be vacated by 10am on the last day of your booking.

Outside of high season, we may be able to offer a late check-out. Please ask us as soon as possible as it depends on availability.

When you arrive, please come to our office to collect your keys.

All guests over 14 years of age must have a valid ID card or passport, according to the law on tourist registration. Children under 14 who do not have valid ID must also be registered as guests.

To speed up your check-in, we will send you a link in advance so that you can register all guests on the booking from the comfort of your home or en route.

Yes, we request a security deposit of €100 as a guarantee that the apartment is left in good condition.

The deposit is paid by a pre-authorisation on your credit or debit card, which will be released at the end of your stay when we have checked the apartment.

At the end of your stay, the keys must be returned to the office. If it is closed, you can post them in the office letterbox.

Please do not leave the keys in the apartment. If possible, please let us know if you are leaving the keys outside office hours.

During your stay, you can come to the office if you have any queries or requests.

The updated office hours can be found on our website, on the office door and by scanning the QR code inside the apartment.

Our office is in Peñíscola on Avenida Papa Luna No. 11, between Hotel Papa Luna and Hostería del Mar, on the ground floor of the Torre Hirta complex.

If you are coming by car from the N-340 or AP-7, continue to Plaza de la Constitución, take the third exit and go down Avenida de España until the roundabout at the end. From there you can see the Tourist Office, the old town and Avenida Papa Luna.

If you’re using Google Maps or similar, the best way is to search for “ALTUBEL Peñíscola”.

If you will be arriving outside office hours, let us know in advance and we’ll do our best to arrange an alternative key collection.

In some cases we can deliver keys in person outside of office hours for a €50 surcharge and before midnight.

We can also offer secure key collection at the entrance to the office, subject to availability.

If you need to leave outside office hours, you can deposit the keys in the office letterbox. We would be grateful if you could let us know in advance.

Yes, outside office hours there is a 24-hour emergency number.

You can find it by scanning the QR code that we give you on arrival along with other useful information.

Please use this service responsibly and come to the office during office hours whenever possible.

The maximum capacity is stated on the apartment description and must not be surpassed (not including infants under 2 years who sleep in a cot).

In larger apartments we may be able to provide a cot or extra bed, upon request.

Yes, you can rent cots and extra beds when you make your booking, or at a later date if available.

Please bear in mind that not all apartments have room for extra beds, so please check with us first.

Pets are not allowed unless specifically stated and in certain cases permitted by law.

If you breach this rule, we may terminate your holiday let agreement without a refund and ask you to leave the property immediately. You will also be required to pay the total booking amount and cleaning costs.

The apartment description clearly states if there is a swimming pool, parking space, WiFi and other services.

If the apartment does not have a parking space or you need extra parking, get in touch and we will give you other options, prices and conditions.

All apartments come with bed linen, which can be changed weekly at reception and is included in the price.

Towels are not included but you can add them to your booking at any point. We always have full availability.

The price includes use of swimming pools and sports facilities (if applicable), TV, water, electricity, service charges, bed linen (changed weekly at reception), cleaning before and after your stay, parking and WiFi (if available in the apartment), as well as VAT.

Towels are not included but can be added to your booking.

All of our apartments are equipped with basic kitchen appliances and utensils that are habitually used.

We cannot provide pressure cookers.

Some additional appliances such as Nespresso or Dolce Gusto coffee machines and toasters are not included by default but you can add them when you book.

If you have any queries about the kitchen equipment, don’t hesitate to ask us before you arrive.

If you notice that something isn’t working properly or is faulty, please contact us immediately.

The easiest way to do so is by phone, WhatsApp or using the QR code in the apartment, where you can find a lot of other useful information.

If you need help with how to use any of the appliances, call us during office hours and we’ll be delighted to assist.

Please use utilities responsibly, particularly water and electricity, as this will help everyone — particularly Mother Earth!

The apartment is cleaned before you arrive and when you depart, but it is up to you to leave it tidy and to take out any rubbish and leftover food.

Failure to do so may incur a charge from your security deposit.

You can pay for additional cleaning during your stay if you need it. We will try to arrange it at a time that suits you.

ALTUBEL offers a range of extras that you can add on when you book and/or during your stay.

These include: late check-out (outside high season only), rental of towels, cots and extra beds, additional cleaning, local parking passes, luggage storage, tourist information, and we can put you in touch with car rental companies.

Also, if you need to print out tickets, travel documents, etc., we can help you at our office.

Please enquire for prices and availability.

Yes, you can cancel your booking at any time by sending an email to booking@altubel.com.

In all cases we may charge a cancellation fee of up to €100.

In addition, the following cancellation charges will be retained from the down payment unless force majeure can be proven:

• 10% when cancelled over 30 days before check-in.
• 50% when cancelled 8 to 30 days before.
• 100% when cancelled 7 or fewer days before check-in or for a no-show.

We recommend you take out holiday cancellation insurance. Any insurance claims must be made by you.

When you arrive (or on the following day at the latest), you must pay the total amount of your booking, minus the down payment.

During your stay you are responsible for keeping the apartment, garage and common areas in good condition. Charges may be applied for damage caused by misuse.

You must abide by the apartment complex rules, particularly not making noise at night. No parties of any kind are allowed.

We also ask you to follow the instructions on using the apartment, use water and electricity responsibly, and take out rubbish as instructed.

Breaching these rules may result in termination of your stay with no compensation.

You can find all information in our Terms and Conditions.

If you have any further queries, please contact us using our contact form, by phone at +34 964 48 98 29, or by email at booking@altubel.com.

If you lose the keys to the apartment, contact ALTUBEL as soon as possible. We will usually be able to help you at the office and give you a new copy if possible.

There may be an additional charge for giving you another copy of the keys.

If you lose them outside office hours, you can call the emergency phone number provided on the office door and the personalised QR code we give you when you arrive.